Ticketmaster and Which? are involved in a war of words over part of the former’s service: specifically, the fact it costs you £2.50 to print your tickets at home, which is basically in the ballpark of having officially printed tickets posted to you. Which? think this is just another rip-off, and are quoted as saying "We believe companies shouldn’t charge extra to print off tickets and should include costs in the headline price."
On the flip side, Ticketmaster have explained the fee covers admin costs which include having a system at the venue to check the tickets are valid: "Without these systems in place, there is a risk that multiple copies of the same ticket could gain access to the event.” We welcome your thoughts below: legitimate expense of buying a ticket, or rip off?